Return

Thank you for shopping at MarciaIbbOn.top! We are dedicated to ensuring your satisfaction with our unique PipeMan Desk Lamps. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

  1. Time Frame: You have 30 days from the date of delivery to return any eligible item.
  2. Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return:

  • Custom or personalized items
  • Items marked as final sale
  • Gift cards

Return Process

  1. Initiate a Return: To begin the return process, please contact our customer service team at [email protected]. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s). Please do not send items back without obtaining an RMA number first.
  3. Packaging Your Return: Carefully pack the item(s) in their original packaging, including all accessories, tags, and documentation. Ensure the package is securely sealed to prevent damage during transit.
  4. Shipping Your Return: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or defective item), we will cover the cost of return shipping.
  • If the return is due to reasons other than our error (e.g., change of mind), you will be responsible for covering the return shipping costs.

Refunds

  1. Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the eligibility criteria. This process typically takes 3-5 business days.
  2. Processing: After inspection, we will notify you of the status of your return. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that the timing of the refund may vary depending on your payment provider.
  3. Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, please contact us at [email protected]. We will provide instructions on how to proceed with the exchange.

Late or Missing Refunds

If you have not received your refund within the expected time frame, please follow these steps:

  1. Check Your Account: Verify your bank account or credit card statement to ensure the refund has not been posted.
  2. Contact Your Bank or Credit Card Company: Refunds may take some time to be officially posted. There is often a processing time before a refund is reflected in your account.
  3. Contact Us: If you have completed the above steps and still have not received your refund, please contact us at [email protected] for further assistance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Contact Us

For any questions or concerns regarding our return policy, please do not hesitate to reach out to us at [email protected]. Our customer service team is here to assist you and ensure your experience with MarciaIbbOn.top is nothing short of exceptional.

Thank you for choosing MarciaIbbOn.top. We appreciate your business and are committed to providing you with the highest quality products and customer service.